Customer Support

We offer a 60-day satisfaction guarantee on most items. If you're not completely satisfied with your purchase, you can return it within 60 days for a full refund. Items must be unused, unwashed, and in their original packaging with all tags attached.

To start a return or exchange:

1. Log into your account and go to your order history
2. Select the order containing the item(s) you wish to return
3. Click "Start Return/Exchange" and follow the prompts
4. Print your return label and packing slip
5. Pack your items and attach the return label
6. Drop off your package at any authorized shipping location

If you need assistance, our customer service team is happy to help.

Our WildGear brand products come with a limited lifetime warranty against manufacturing defects in materials and workmanship. This warranty covers repairs or replacement at our discretion. Normal wear and tear, improper care, accidents, or modifications are not covered.

Other brands sold on our site may have different warranty terms. Please check the product description or contact us for specific warranty information.

Each product page includes detailed sizing information and measurement charts. For clothing and footwear, we recommend measuring yourself and comparing to our size charts. If you're between sizes, we typically recommend sizing up for outerwear and down for base layers.

If you need additional assistance, our customer service team can provide specific sizing recommendations.

Product descriptions specify whether items are waterproof, water-resistant, or water-repellent:

• Waterproof: Prevents water penetration, suitable for heavy rain/snow
• Water-resistant: Resists water penetration to some degree, suitable for light rain
• Water-repellent: Causes water to bead up and roll off, but will eventually soak through

Waterproof ratings (e.g., 10,000mm, 20,000mm) indicate the level of water protection.

Care instructions are included with each product and can also be found on the product page. Generally:

• Follow garment labels for washing instructions
• Use gentle, technical cleansers for waterproof/technical fabrics
• Avoid fabric softeners on performance gear
• Air dry when possible
• Store gear clean and dry

For detailed care guides, visit our Learning Center.

To create an account:

1. Click on the account icon in the top navigation
2. Select "Create Account"
3. Enter your email address and create a password
4. Provide your name and other required information
5. Click "Create Account" to complete the process

You can also create an account during checkout.

The WildGear Adventurers Club is our free loyalty program that offers:

• Earn points on purchases (1 point per $1 spent)
• Redeem points for discounts on future purchases
• Early access to sales and new products
• Birthday rewards
• Free shipping on all orders (no minimum)
• Exclusive invitations to events and adventures
• Extended 90-day return period

Join today through your account settings.

To reset your password:

1. Click on the account icon in the top navigation
2. Select "Sign In"
3. Click "Forgot Password?"
4. Enter your email address and click "Reset Password"
5. Check your email for a password reset link
6. Follow the link to create a new password

If you don't receive the reset email, check your spam folder or contact customer service.