Find answers to common questions about our products, ordering, shipping, and more.
When choosing a tent, consider the following factors:
You can find detailed sizing guides on each product page, or contact our customer service for personalized recommendations.
Yes, all WildGear products undergo rigorous testing in various conditions before they reach the market. Our testing includes:
Our premium gear lines are tested in some of the world's most challenging environments, from the Himalayan mountains to Alaskan winters.
Water-resistant items can repel water to some degree but will eventually allow water to penetrate during prolonged exposure or heavy rain. These items are good for light rain or brief exposure to moisture.
Waterproof items are designed to keep water out completely under specified conditions. We measure waterproofing using a hydrostatic head rating (mm), which indicates how much water pressure the material can withstand before leaking.
All our waterproof products have sealed seams and water-tight zippers to prevent water from entering through these vulnerable areas.
Standard shipping typically takes 3-7 business days within the continental United States after your order ships. Expedited shipping options are available at checkout:
International shipping times vary by destination, typically ranging from 7-21 business days. You'll receive tracking information via email once your order ships.
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location. During checkout, you'll see available shipping options and costs for your specific destination.
Please note that international orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient and are not included in our shipping charges.
You can modify or cancel your order within 1 hour of placing it by contacting our customer service team via the live chat on our website or by calling us at 1-800-WILDGEAR.
Once an order has been processed or shipped, it cannot be modified or canceled. In this case, you would need to return the item following our return policy after receiving it.
We offer a 30-day satisfaction guarantee on unused merchandise. To be eligible for a return, items must be:
To initiate a return, log into your account and select the order you wish to return, or contact our customer service team. We'll provide a prepaid return shipping label for domestic returns. International returns are at the customer's expense.
Our warranty periods vary by product category:
Our warranty covers manufacturing defects but does not cover normal wear and tear, improper care, accidents, or modifications to the product. For warranty claims, please contact our customer service with proof of purchase and photos of the issue.
Yes, we offer a repair service for items that have been damaged during normal use. Our repair options include:
To request a repair, contact our customer service team with a description and photos of the damage. We'll provide you with repair options, cost estimates, and shipping instructions.
We accept the following payment methods:
For orders over $500, we also offer financing options through Affirm with 0% interest for qualified customers.
Yes, we take payment security very seriously. Our website is secured with SSL encryption, ensuring that all transactions are protected. We do not store your full credit card details on our servers.
We are PCI-DSS compliant, which means we follow all required security measures for handling credit card information. Additionally, when you use payment methods like PayPal or Apple Pay, your financial information is not shared with us.
Creating a WildGear account gives you access to:
Account creation is free and only takes a minute. You can easily opt out of marketing emails while still maintaining your account.
Our customer service team is ready to help with any questions not covered in our FAQ.